Refund policy
At Massive Gym Crew, your satisfaction is our priority. We understand that there may be occasions when you change your mind or unexpected circumstances arise. Therefore, we have created a return and refund policy that provides you with peace of mind and flexibility.
General Returns: If for any reason you are not completely satisfied with your purchase, you have a 30-day period from the date of receipt to request a return. During this period, you can return the product in its original condition and receive a full refund of the purchase price. However, please note that the cost of the return will be borne by the customer unless the product has damages or printing errors.
Damaged or Misprinted Products: If you receive a damaged or misprinted product, we sincerely apologize for any inconvenience caused. In these cases, the cost of the return will be covered by Massive Gym Crew. We ask that you contact us as soon as possible and provide clear photos of the defective product so that we can effectively resolve the situation.
Size Exchanges: We understand that choosing the right size can be crucial to your satisfaction. If you need to change the size of a product, we offer you the option to exchange it for free. Please contact our customer service team, and we will provide you with detailed instructions on how to proceed with the exchange.
Return and Refund Process: To initiate a return or exchange, we ask you to follow these steps:
At Massive Gym Crew, we are committed to your satisfaction and want your shopping experience to be exceptional. If you have any questions or need additional assistance, please do not hesitate to contact us. We are here to assist you every step of the way.
With gratitude,
Massive Gym Crew Customer Service Team
General Returns: If for any reason you are not completely satisfied with your purchase, you have a 30-day period from the date of receipt to request a return. During this period, you can return the product in its original condition and receive a full refund of the purchase price. However, please note that the cost of the return will be borne by the customer unless the product has damages or printing errors.
Damaged or Misprinted Products: If you receive a damaged or misprinted product, we sincerely apologize for any inconvenience caused. In these cases, the cost of the return will be covered by Massive Gym Crew. We ask that you contact us as soon as possible and provide clear photos of the defective product so that we can effectively resolve the situation.
Size Exchanges: We understand that choosing the right size can be crucial to your satisfaction. If you need to change the size of a product, we offer you the option to exchange it for free. Please contact our customer service team, and we will provide you with detailed instructions on how to proceed with the exchange.
Return and Refund Process: To initiate a return or exchange, we ask you to follow these steps:
- Contact our customer service team via email at devoluciones@massivegymcrew.com. Please provide your order number and details about the reason for the return.
- Once the return request is approved, we will provide you with specific instructions on how to package and send the product back.
- Once we receive the product and verify its condition, we will proceed with the corresponding refund. Refunds will be issued using the same payment method used in the original purchase and may take several business days to process.
With gratitude,
Massive Gym Crew Customer Service Team